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I presented a valid passport for inspection and was asked for a moroccan ID, which I politely answered that I didn't have. I countered with a question about why the ID was necessary to which the officer menacingly answered "it's not a good idea to ask questions"... is this the impression you want to leave with the people visiting morocco? What a shame.
1) I travelled from Marrakech airport on 24th February with my 4 kids. I was surprised and shocked that at the passport control I have been asked for money. Which I consider as bribe. I ask the offcier to speed up as my boarding will close soon. He asked me for money.
This is really a poor representation of a country and how reliable are these officers sitting at such a sensitive position.
Authorities really need to look in to it seriously.
I had a flight today to Madrid, so I arrived early in the airport, trying to find something to eat before the security check, and I found this shop called Mazar, which is next to the check-in desks.
I ordered one beaf brochette and one chicken brochette. The price is 98 dirhams, which is fine, a little expensive. But they taste bad! The chicken one is disgusting, definitely gone bad for a while. So I told the staff, however, the male stuff just ignored me at first, then shouted at me, "Do you want it or not?" I told him it has gone bad, he refused to admit and took a bite of it!!!
Then the other staff came and took the chicken, put it in microwave and gave it back to me!!!
I have never had such a horrible experience! And I’m not the only one, when I dined in, I saw another girl coming to complain about the chicken too, but of course, nothing has been made up.
So anyone who wants to dine in the airport, please avoid this restaurant, cuz they will provide you rubbish food and shouted at you for pointing out.
Number : all three members of staff (2 men and 1 woman) were extremely rude, barking incomprehensible orders. They clearly need training in customer service because, after travelling through hundreds of airports worldwide, these 3 were some for the rudest.I’ve encountered.
Number 2 is far more serious and one that needs further investigation. As my wife went through the body scanner, no sound was audible. Despite this, the female security agent decided to body check my wife. This would have been fine had she not lingered over my wife’s right breast. There was an actual feel of it and not just a check above and below this area. In aviation security screening this should never have happened. And indeed the only time anything approaching this might transpire is if a handheld security scanner detected anything
In that area. The woman at security has no such scanner and therefore this amounts to sexual assault. Please let know how this investigation proceeds.
I flew from Marrakesh to London Stansted oat 11.05 on Friday 30 December (yesterday).
I lost my small, great handbag when it went through the x-ray machine on arrival and did not notice for 10 minutes.
The lady in the airport police team was extremely helpful. Just before I boarded she ran up with my bag. The only lost item was my sunglasses, (please let me know if these turn up!). Everything else was inside, even the money and i-pods.
Please pass my thanks to the police lady who saved the day for me!
Very best wishes,
Clare Mulley
Very disappointing and I should not have to lose out on any finances! Horrible experience.
We had a horrible experience whilst checking in for the flight going to Stanstead at 11.15 today. The woman at the checking desk 33 was highly unprofessional and outrightly rude. What was interesting is that she seemed friendly to other French passengers who had a very long check in process but began disrespecting us even though we were friendly and had everything ready. I know sometimes airport staff are very busy and I have dealt with other people who I could tell were in a rush or just here to do their job. I get it but this woman was horrible. She was rolling her eyes and just seemed annoyed the minute she saw us even though we had all documents ready. She creepily stared one of us down and began speaking down to us for no reason. We found her behaviour bizarre and intimidating. Staff and the manager reading this can find out who it was and I hope speak to her about customer service. We even let her colleague know about this incident as a heads up but he didn’t seem to do anything about it and we were in a rush. I have flown to many other airports and have never been disrespected like this. This puts me off ever flying through this Marrakesh airport in the future. We have contacted RyanAir who said they will contact us with an update.
If you are reading this woman from check in desk 33 from todays flight Marrakesh - London Standstead at 11.15AM I hope you brush up on your customer service skills for ALL passengers (not just the French or English) and have a better work day tomorrow :) xx
Having lined up for two hours we watched as time was slowly counting down towards our flight. It was not communicated to me or my travel companion that the flight had been delayed. Me and my travel companion were both extremely worried that our flight was in danger of being delayed. To allay our concerns my companion went to the checkout desk for some information on the status of the flight. After this point things escalated very quickly in a very negative fashion.
When it came to our turn to check in the woman behind the counter said in a rude and insulting manner that:
¨We are not allowed to check in¨
When we questioned why this was so, the woman behind the counter replied while smirking that:
¨She did not want to¨
Both my travelling companion and I found this reply humiliating and demeaning. We have the necessary documents (tickets, locator form, passport etc), so there was no reason to stop our entry onto the plane, as per guidelines. The injustice that my companion felt at the time had a significant impact on het anxiety and depression. The problem was further exacerbated when the check-in desk attendant turned to her colleague and advised her to also not check-in me or my travel companion.
Stage 1: At this point the whole situation should have been de-escalated by well-trained qualified staff.
Unfortunately, this did not happen and my travelling companion in an obvious state of distress felt overpowered, bullied and humiliated. All these feelings boiled up and she had a momentary lapse of judgement and raised her voice calling for the police to help her resolve the issue. We agree that this was not helpful, but when individuals in authority who are paid to do their role act like a Judge and Jury you can comprehend the sense of injustice that she was feeling.
Stage 2: At this point the whole situation was still salvageable, the check-in desk could have rectified the situation
At this stage the management was called. We were hoping that this would lead to a satisfactory conclusion. However, instead the management poured oil onto the flames. We explained the situation to the management staff that we were being barred from entry onto the plane and rather than trying to diffuse the situation they started to gesticulating in an aggressive manner. A 6-foot man who showed nothing but contempt for 5 ft 3 women. I found this disgusting, and I have never witnessed such disrespect in an airport. At one point the management staff said the following vulgar words to my companion:
“Shut the fuck up, calm down¨
Such nasty words from a professional I found beyond the pale. The behaviour of your staff was the worst I have ever seen, they were aggressive, rude and intimidating. We were pushed into a corner and my companion reacted in a very distressful manner.
Stage 3: At this point the situation has gone beyond normal decency and we were humiliated
The whole issue lasted about 15-20 mins, and during this time my companion was becoming more and more distressed. My companion was then insulted with the following words:
“You are crazy, go to a psycho hospital, you are mentally ill”
My companion was going through a very difficult time at this moment and on top of the threats, the injustice and the humiliation her mental health was questioned.
We were not given any support, if anything the whole process becoming more and more fraught and stressful. This whole time we felt degraded and were forced to wait until the end. Every other person was checked in before us and we were forced to watch as other people went in even though we waited for by this point 3 hours. This was the final humiliation.
Conclusion to the complaint
After a very stressful period we were finally checked in and the staff were smirking as they sent us through security.
Key points of this complaint:
• Lack of
They must kick her out and send her to work in Jamâa Lefna square that’s her right place to take care of snacks and scream at monkeys … a bad image for swissport company and marrakech airport
To smokers: smoking room at Gate A1 is closed (may be for renovation); if in need visit the Pearl Lounge (EUR 35) if you want to smoke, have some hand-pick food and a drink (alcoholic as well). Have fun in Morocco!
The reason I am writing is to draw attention to the 'staff' that 'assist' passengers when they arrive at the immigration. These people are the most rude and obnoxious you could hope to encounter after two days without going to bed. The situation I found myself in this morning was ridiculous with a man whose job is simply to assist, but he enjoys to be petty and difficult and in his little uniform doing his little job thinks he is important and gtives him the right to threaten (at one point he said "keep on talking back and you will REALLY regret it" - His eyes wide crazily)
Then he swore at me whilst I tried to tell him if his job is dealing with the public then he should try to be professional, polite and helpful and not all the opposite of these things.
I mentioned I would be reporting him and soon after he left the area to hide or something leaving the equally charmless and officious young lady there who you guessed it, is rude and no help really either.
It's not difficult to be polite and professional when paid to, but these people standing like little trolls at the gate are superflous anyway. Everybody can see where to go, and we don't need a jumped up little nobody who when given a uniform would rather engage in squabbles with passengers over minor issues thanb do a simple job in assisting. This doesn't happen anywhere else in the world in my experience, so why whenever I land at Marrakech am I insulted, sworn at and threatened by someone who would be better off working with animals than people.
When I visited in April 2019, the airport authorities asked me if I was Indian, Pakistani or Bangladeshi. I was born in Zambia and I am British. My passport has this information but despite this, the airport staff felt it was necessary to ask this question because of the colour of my skin.
I have visited Marrakech twice this year. First time as a tourist and during my holiday I was saddened to see the state of the animals and the poverty of the people. I rescued a cat and helped him by taking him to a veterinary clinic in Marrakech. Something the local Moroccans failed to do. They walk past dying animals every day so Alhumdullilah my nature is good. My second visit was to see how the cat was doing and to bring him some food and pay for his care as if I leave him in Morocco no one will care for him so I am trying to make the cat better so that he can come back to England and live with me in'sha'Allah
Being white or of European origin does not make anyone more superior than another. I will be visiting Marrakech again to see the cat and how he is progressing sometime in June. Please do not be racist or discriminate towards me. I am your sister in Islam and I will be visiting your country to help.
I hope I have done the right thing by passing on this information to you.
Thanks to the police at the Medina Police station. Thank you to the police and customs at the airport. Thanks to a police officer who helped us for everything. Your kind assistance on this are very much appreciated. Although we did not know their names, we are very grateful. Without them, we could not return to Taiwan.
Please accept my sincere thanks for your help, which I will never forget.
Tourists are comming to spend money in your country not to take it from you??i visited marrakech last week 2019,, People Were stranding in Line and officers were playing with their mobile and facebook and laughing with each other and people were beeing told to stand back so they could play with their phones disgusting, representing a country.
I Will not visit Marrakech again. Would rather spend ny money somewhere else.
Je me permets de vous contacter parce que j'ai oublié mon écharpe grise en laine a l'aéroport de Marrakech le 11 mars dernier.
J'ai pris le vol de 12h45 avec la compagnie TAP.
Sauf erreur, mon écharpe a du rester dans la zone précédent le contrôle du petit bagage à main de cabine.
L'aéroport de Zaventem me dit de prendre directement contact avec vous.
Je vous remercie déjà pour votre suivi et pour ce que vous me ferez savoir.
Bien a vous,
Laurence D.
Secondly, I'd like to say a huge thank you to the charming policeman and the wonderful British Airways Steward who collected the rings that I'd stupidly left at security and got them back to me before my flight left. Thank you so much. The rings whilst not valuable are of great sentimental importance.
Travelling through the airport is now a pleasure rather than a chore and I look forward to returning again soon.
my intention to accuse the unfriendliness and inappropriate attitude of the Ryanair ground hostess and the responsible and tto accuse their unprofessional behavior.
I am a frequent flyer, and I have never experienced such unprofessionalism in the customer attandance and proper manner. Especially Hostess El Marzouki (n• 13065) unpleasantly and unfriendly attended us, with no eye contact talked rudely to us that without respect and with unpleasant poker face.
I will never come back to Marrakesh airport.
On flying out on my last occasion, I had a large box to place in the hold. I carefully checked on line with EasyJet that it was acceptable (weight and dimensions) to fit in the hold. Unfortunately it would not fit through the scanners at the airport. This was not the airports fault. However, it would be worth noting on the Easyjet website so that people are aware of the maximum dimensions of items that can clear a scanner.
I then faced an hour waiting at the entrance so that the box could be checked by two airport dogs and their police handlers.
I was finally allowed through to the check in desk. The ground desk tried to help and were apologetic, but due to regulations they could not allow the box on to the plane. Lots of advice was given, but the only solution (a further hour later) was to unpack the items and wrap them in plastic. Not the best solution as the items were fragile lamps.
At this point I was approached by Samir from the Easyjet ground staff. He immediately took control and called EasyJet in London to confirm that the plane was unusually larger than normal and that they would accept the large box.
Samir then kindly called the airport police to check all the contents and confirm that all the items within the box were safe. He then personally waited for the box to be repacked and delivered it to be placed on the plane.
Everyone that helped me was extremely polite, and Samir went above and beyond the call of duty. I will forever grateful to him and his team for finding a solution to my dilemma at a busy time.
Thank once again for all your help it was greatly appreciated.
On flying out on my last occasion, I had a large box to place in the hold. I carefully checked on line with EasyJet that it was acceptable (weight and dimensions) to fit in the hold. Unfortunately it would not fit through the scanners at the airport. This was not the airports fault. However, it would be worth noting on the Easyjet website so that people are aware of the maximum dimensions of items that can clear a scanner.
I then faced an hour waiting at the entrance so that the box could be checked by two airport dogs and their police handlers.
I was finally allowed through to the check in desk. The ground desk tried to help and were apologetic, but due to regulations they could not allow the box on to the plane. Lots of advice was given, but the only solution (a further hour later) was to unpack the items and wrap them in plastic. Not the best solution as the items were fragile lamps.
At this point I was approached by Samir from the Easyjet ground staff. He immediately took control and called EasyJet in London to confirm that the plane was unusually larger than normal and that they would accept the large box.
Samir then kindly called the airport police to check all the contents and confirm that all the items within the box were safe. He then personally waited for the box to be repacked and delivered it to be placed on the plane.
Everyone that helped me was extremely polite, and Samir went above and beyond the call of duty. I will forever grateful to him and his team for finding a solution to my dilemma at a busy time.
Thank once again for all your help it was greatly appreciated.
You should modernise the system if you want to have more visitors. People are sharing their experiences and feelings from traveling. This is not good promotion of Morocco in general and the first impression is very bad - Airport is the fist place you see in the country.
What about electronic system? E-visa or something like that? Everything what we need to fill to boarding card can be done in advance in e-system. Another ridiculous think is that we have to print out boarding passes. How and where you want to do that if you come directly from desert for example???
My sons black rucksack with 2 ipads inside it was taken from the prayer room at approximately 5 pm yesterday evening. It also contained a chomecast device, a charger and pens. The ipad mini had a light blue cover, and the ipad 5 had a grey cover on it. We reported to the security as the cleaner saw a man wearing a red shirt and white trouser walk out of the prayer room with the bag. The security man and cleaner walked around the airport looking for the man but said there was no CCTV footage. We erent given a claim/report number despite asking for it. If the bag is found would you let us know please. The ipad has my sons GCSE work on it.
Finally, finally! you are through. Only, there's another man waiting, and another queue so he can check everyone's passport!
For God's sake, what a performance. And, I saw they are bidding for the 2026 World Cup. Sort your airport out!
All this gets repeated to re-enter the airport meaning you get no time to visit the shops on the other side because you'll probably be running to catch your plane having spent another hour or two in the queue to get back in!
The airport has a beautiful design, a bit reminiscent of Kuala Lumpur for me. However the service was downright appalling. I didn't so much as mind the constant passport checks, but it made everything so inefficient and once a member of staff didn't even bother to check when I had my partners passport and boarding pass accidentally.
The embarkment forms are pointless, all the data will be on computers for checks and auditing.
Finally, we were served at passport control by one Mustapha Demnati and when I stepped up to the desk he was blatantly browsing through videos on his phone without a care in the world. I eventually had to do clear my throat to get him to stop and actually serve me. Avoid this airport if you can
On the way into the airport at the security check the security offices was jovially shouting "TITTIES YES!" At my partner who was in front of me. When she went to pass through security he held his hands our so that she couldn't walk past without him touching her and she had to push past. He then shouted the same thing at me, all the while saying "it's good yes!"
He did the same to the couple behind us. Staff were unfriendly and unhelpful throughout and when we approached an information desk we were greeted with blank states as the airport information person tore himself away from YouTube on his phone. He could not provide a point of contact and had to phone someone for a customer support number.
The staff are slow, couldn't care less, and they are severely understaffed. You queue and queue and queue for everything. It's awful.
I like to start with to give a complement about the nice design off the looking airport. It’s really so beautiful, but is not like the man who’s working in the smal snackbar next till gate 8.
The man is so aggressive and he was blackmail me at this time. I was going to a policeman and he told me If i want to make an official complaine about him, i was going to miss my flight.
This is not how you treat passengers and it’s not acceptable!
Customs are taking too long to process passports its unbelievable!! Duty free and restaurant were almost empty cause everyone was rushing trying to reach their departure gates - which is a shame for them as they loosing big money being spent there!!
The Airport is nice and clean, ground floor staff were helpful, but everything is slow. There is a Need to modernise customs I hope airport Management are looking at the customer feedback page and taking some actions.
Check in counters were displaying the wrong airlines and flights. Passenger queues were newly opened next to existing queues. Hence, waiting time was prolonged as the new queue was merged with existing queues. So if you are lucky, it is possible to overtake many others waiting longer than you and make new enemies.
Staff at check in and security didnt seem to be able to handle the amount of passengers and service was rather impolite. Important to mention that some staff was really nice!
D.Robinson
I found the cleaners people very kind and friendly and some people during the checkin thats all I hope you will do something about it, its not nice how people work there.
I went back to UK where all people were nice and smiley from the police men to the cleaner, and I was so happy with that.
Que ce soit à l'arrivée ou au départ il faut faire un minimum de 2 h de queue pour s'en sortir.
Vous devriez séparer en deux colonnes distinctes les porteurs de passeport marocain ou de certificat de résidence d'avec les touristes qui ont toujours du mal à remplir leur document de débarquement (votre adresse au Maroc ???)
Aux Etats Unis il y a une file pour les américains et les porteurs de green card, (certificat de résidence) et cela se passe beaucoup mieux
My name is ADEWUMI Adegbola James.
I need your able assistance to get my phone lost phones at the security screenning check in morroco.
i board a flight(Royal airmarroc) from orly airpot in France, destination Nigeria.
i drop the phone on the screenning check area while rushing us to baord the next flight to nigeria. A lots of documment on this phone hence i needed your ables assist to get the phones,
Samsung S8(Black) with transaprent case and a nokia phone(Black).
This has been reported at the office of Royal airmarroc in Nigeria.
Thanks for your able assistance to retrive this phones
Goldcar
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Goldcar
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Car rental agency in Marrakesh, Morocco
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Al Mhamid Avenue, Marrakech 40034, Morocco
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Open ⋅ Closes 11PM
+212 5243-70364
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Worse agency that ever existed. 1 star is too much. We rented a car from them via sncf now ouisncf. We were told that there was a desk at the terminal,. Not true, their abandoned office is actually OUTSIDE the airport in a very dark and dangerous part of the city. We arrived around 22h30 that night to retrieve our rental, no one to greet us, no one answered the phone, we ended up taking a taxi to our hotel. The next day we tried calling from our hotel, no one answered us, we went to the address listed on our contract to find a note with phone number on the door. We didn't have a local telephone so we asked the taxi driver to help us call. Finally someone answered and asked us to wait in front of the office, they will come to pick us up. After almost 1 hour under the sun, no one came, so we decided to go to the airport to see if someone was there. Arrived at the airport, still no counter and no signs of goldcar. We asked the people at hertz to help us call them, they answered and the gentleman of the phone told us that he was sleeping because he is tired from working a night shift, so to keep waiting in front of the abandoned office or cancel if we wanted to. So our 4 days in morroco turned into a nightmare. 60 euros of internet cost, no car, taxis etc to be able to move around etc. All and all over 400 euros of extra expenses because of this so called company. We filled a claim with the sncf or ouisncf who is now playing a game game with us. I will not rest until we are paid back and that this trash of a company is closed. A nightmare, never ever rent from this company. NEVER. Not worth it at all. If you are interested in filling a class action lawsuit contact me.
As you can see when you Google goldcar, there is a problem. Please take this problem seriously, this is not good news for your beautiful airport and country. Thanks very much
is there a official canal/email adress where I can send you my complaint. Last Saturday I missed my flight because of the inefficiency at the airport and the security controls , which we had to go through several times. Finally we missed the plane and had to buy new tickets !
I have one question: when I arrived I have to write a paper for enter in Marocco. This is normal.The question is : why you don't put some pens? I asked to the person that have the mansion to refill the paper and he answer to me that him has not one.
If you put and the people stolen it, use a string. Other write everywhere that if you have not a pen, you cannot enter in Marocco.
Regards
Roberto Belli
Robbelli@gmail.com
P.s. I'd prefer to send you a private mail,but thè airport has not a mail address.why?
Discrimination from one individual, she swore at my family and threatened to take out passports away from us. I have never been so disrespected in my life and because of this I WILL NEVER COME BACK TO MOROCCO EVER AGAIN!!!!!
If you want to attract more business flyers you must improve this service.
we had paperproblems and did their best to solve the problem
in the mean time they informed us and were strict and polite
thanks again for everything
with coming back everything was good placed in the system and we were greeted with MERHABA
Thanks guys
Xxoo
As previously stated, we departed via Stansted and they attempted to send my partner on a flight to an unfamiliar location without informing me or allowing us to communicate. They did not even allow or suggest that we amend our leaving date to the next date. Thus, my partner refused to board the flight. This attracted several officers and agents yelling at her to board the flight and attempted to manipulate her into leaving, while cursing her in arabic and french dialect. My partner vehemently argued “She refused to leave without me or without any funds, which i had on my possession”. As a result, the officers escorted her back inside and began an inhumane 24 hour airport torture spree. They yelled at her ‘you will get no food, no water and no chance to use the restroom..because you didn’t leave’, also ‘she will stay there for a week with nothing and leave’. Thus, to demonstrate how aggressive the staff was being she recorded them and took pictures of their malicious deeds.
On the other side, I attempted to purchase a ticket but to my shock I realised I didn’t have my phone with me to transfer funds to withdrawal. I tried every tactic I could to transfer the funds but it was impossible without my phone. My partner and I were able to keep in communication via email. Thus, I began to speak with various officers about the possibility of collecting my phone from my partner and bringing it to me to purchase our tickets to leave. Every officer, either didn’t understand what i was trying to say or wasn’t bothered to help me, so the sent me to someone else who refused to help and repeated the same action. Later, a previous officer from the gate came to explain that my partner was yelling them and recording them after refusing to leave the country, I tried to defend my partner and explain the necessity of her behaviour but he just walked away. Unfortunately, I spent about an hour and a half asking for assistance but no one cared to help. Meanwhile, my partner is subjected to sexual harassment being searched inappropriately by a male officer while his buddies laugh in backround watching. They continue their verbal and physical assault on a 23 year old black female tourist without any good reason or respect. My partner had to scream and holler out ‘help! and stop!’ to alert arriving passengers of her mistreatment, only to have the outside officer pacify the situation. After refusing to give up her cell phone and mine, they eventually snatch my phone out of her hand and jailbreak my phone. They attempt to open my phone without asking consent, invading my privacy and refuse to even apologise (see attachments). Luckily, an officer from the immigration gate was sympathetic to my plight and retrieved my phone for me, he commented ‘he had suffered a similar persecution when he visited the US, thus he understood how we felt’. Thus, I was able to receive my phone and purchase our tickets online without any aid by the local ryanair staff (as shown in the attachments).
Afterwards, I spoke with a staff member who said I could check in now at (13:00) for my tomor
Being unable to climb stairs or walk any great distance, I rely on Airport assistance due to my disabilities.
But I must admit I was truly disgusted in a member of your staff of the special assistance, who met myself from the EasyJet flight from Manchester on 24th May and again on departure on May 31st at around 8:30p.
I would describe him as a man always smiling, early 30s, moustache, and never stops telling everyone how good he is at his job. He can be identified from CCTV, as he wheeled me in a wheelchair from the bottom of A3 to the awaiting plane on the runway.
On getting on the plane, he took my bag from me and asked where I was sat. He then waited for me to get into the window seat, 7A, and said something to my wife. She took out her bag and started going through it, and passed him something which later I learned was a £10 English note.
At this stage I asked her what she had just done, and she told me, ‘He was demanding money for his and the young man earlier doing their services.’ This meant that my child had to go through the whole flight without anything to eat or drink, due to this man demanding money from my wife. He was very lucky it was my wife he asked, as I would have told him he should be ashamed of himself asking people with disabilities for money he gets paid to do.
If this I how you treat disabled persons from another country in Morocco, then I am sorry to have wasted your time by having you read this. But if like myself, you feel that this man is abusing his position to demand money from disabled/vunerable people, then I hope you will take actions to prevent this extremely distasteful person from ever having anymore contact, or being in a position to harass disabled persons into giving him money for what he is being paid by the airport to do.
I leave this in your hands, and if you wish to contact me please do so at the email address this email was sent from.
There's nothing wrong with talking to collegues, but please say hello, thank you and don't ignore me! They should be nice and kind like everyone else working at the airport.
!!Do not trust Global-Exchange!!!
The global-exchange at the airport in Marrakesh seemed trustworthy. I was exhausted and needed to change euro. The clerk talked fast, kept saying he will give me a better rate, that it is the best option for me, distracted me with random questions. I kept telling him i didn't understand, he kept insisting and he changed half my money, put some on a card circled some numers on the receipt and smiled and waved. My frieds explined to me later that the card activation actually cost me 25€. At no point did the clerk tell me this would cost 25€. I tried to talk to him again. He kept insisting on the rate and kept calculating random numbers.
A friend insisted harder and they took the card back and gave her the money back. But told me to come with them to a different room to verifiy the cameras and insisted they did nothing wrong. I got scared and left.
I feel taken advantage of. Intimidated and robed. I heard marocans are conartist, but imagined a company in the airport was better than this.
The people at the airport where polite. In less then 45 minutes we where at our gate (but it was early in the morning).
Man with black glasses in the coffee shop in the departure lounge (near the A area), overcharged us when converting to pounds. When questioned he became more and more irritated and gave no receipt.
When in arrivals, asked a man in blue uniform for help, and he said "no Arabic?! no" and walked off.
The passport control people ignore you when you greet them, and may even continue their conversation with another officer for a few minutes before serving you.
Beautiful building, but extremely poor customer service, the worst I've experienced in any airport!!
Passport Control is unacceptably slow and bureaucratic, and needs to be speeded up dramaticaly. We had to fill out af prehistoric form and indicate type of job and other completely irrelevant information. There was only 8 small tables for the hundreds of passengers that should all (inclusive children) fill out the form. If you have only a short time don't bother to visit Morocco since a large portion of your precious time and money will be consumed by the ineffective airport. Nice people, good food and fruits and beautiful mountains though!
very good organized and beautiful architexture
thanks
airport staff is friendly and informing
supervisor transavia hichamis very helpfull
airport is clean and quiet
security is strict ,offcourse
pasport control is normal again polite and helpfull
entering the country takes time because all the carriers seems to arrive at the same time
i read all the negative revieuws and i cant recognize them
coffee and food is good and not to expensive
im always happy to use menara airport
The very annoying thing is that when I got in to the door and give my passports and boarding pass to to the lady in the door,after she checked everything, she asked me: "where's the other person traveling with you?" She didn't realize that both passports are mine! Such a shame!
As well had to pay extra penalty 1165dh (about 120eur) just to make to the flight in time. I couldn't find any regulations or laws that would forbid to take my drone to Morocco!
Really confused, why you CONFISCATED drone at the DEPARTURE ? Flied at 10.12.16
Has anyone had similar situation and got back the drone ?
Advice you to not take a taxi from the front of the airport as they will truck you. They charged my 150dh from menera to gueliz but if you just leave the airport it will cost you 60dh.oh their security is appalling. The guard never even check my baggage but just said to walk through. There are people who push your baggage for you. I saw them working from 6am in morning to 1am in the morning just for 100dh (£7.20). I gave them 70dh (£5) and advice to give a decent amount of money as they may have family's waiting for them
I'm feeling disgusted.
The Global Exchange bureau agents will tell you that it's very expensive to use your own bank card at the limited ATM's in Marrakech or that you cannot use your card at all. This is not true and a ploy to get you to have one of their travel cards preloaded with an amount that you think is on there. What they don't tell you is that the amount they supposedly preload on the card is 300 dirhams less ( about £25-30) than you thought you had paid for because that is the cost of the card itself to you. The card can only be used in Morocco with Dirhams only and is not transferable. They also tell you that any unused money on the card can be changed back at bureau in the departure hall. Again this is not true and they will not exchange any amount left on the card so use it or lose it!
My advice is to all visitors to Marrakech from anywhere in the world is to only accept cash when buying Dirhams, use your bank card to buy the dirhams as you will get a better rate than you are offered by them. Take any unspent dirham notes to the bureau for changing back to your own currency.
On another note the staff in the airport are generally unfriendly and terse nor will I be visiting this country again.
I would like to ask... What's the opening and the closing time of the Exchange Money Office at the airport?
Thank you very much.
Also you will find the public toilets have a sign on them but there are members of staff standing there with there hand out waiting for you to add to the collection of dirhams they rattle about in there hands.
When I pretended not to see her she stuck her leg out to trip me up, absolute bitch.
I then asked a member of security was there a smoking area and he said no but if I gave his friend a little something he could organise a place for me to smoke,I gave the dirhams and was led to a corridor behind duty free and was given a chair and told to puff away.
Then the taxi from the airport to djem el fna cost 150 dirhams but the same journey back cost 80 dirhams-go figure.
Also had the locks removed from check in luggage but nothing stolen.
It's thievery from start to finish in Marrakech,such a pity Moroccan people have no pride or dignity in themselves that they would become common thief sin the work place. I will never set foot in that country again.
TO AIRPORT'S STUFF!!!
Didn't find an e-mail address to place my complaint, hope someone from the airport reads this. I arrived there on wendsday from Madrid's airport in the flight number 7752 and when we got to the window to get check of passport there were so many people, it was a big line, but for my surprise when we got to the window number 17, there was this lady on the phose using Whatsapp and she did not care about giving the service, hope someone reads this and does something about that!!
Took me 45 mins to get through passport control when entering Morocco, and 45 mins when going home. Helpful guy at the info desk in the departure area helped me fill out the departure form.
Remember to fill out the arrival and departure forms before you go through customs. Bring your own pen.
Of course you can have bad experiences in this airport. But that can happen anywhere. I have had my credit card info stolen in Heathrow London and spent hours in a queue waiting to get into the US.
On leaving 30 mins from bag drop off to departure lounges again efficient smooth.
A lot of negative stuff on this comment board don't be afraid a perfectly normal airport
The ring is not of a great value but sentimental one. Please if anyone could help me with this.
Thank you Nuria.
Airport salaried insolent behavior towards innocent passengers. Theft of jewelry from passengers trunks while they were in the airport's custody. Airport employees robbery of cameras in the open. Workers denial to lend a pen to passengers so they can fill in useless but mandatory forms.
And the airport management totally ignores this information - so one must assume that they will find it quite in order that they finds it quite in order to treat passengers in this way.
My friends and I have decided to go to Sicily instead of subjecting us to this treatment.
But nothing indicates that anyone reads any of all the comments and questions here.
Can the airport management tell whether it is possible to avoid getting such a rude and unprofessional treatment - or is it better for us to find another place to spend our vacation?
It has been over two weeks and Iberia Airlines has not been able to get in touch with RAK Airport. I had Iberia Airlines follow up at least 8 times within the past two weeks but they said that the RAK supervisor has not been responding. HORRIBLE SERVICE.
Marrakech is worth the long wait though!
Marrakech is worth the long wait though!
Top Flughafen, nette Mitarbeiter. Ich war 3 mal da bis jetzt immer gut gelaufen.
Ich kann paar Kommentare hier verstehen die sie sich sachlich ausdrücken und ohne Beleidigungen. alle andere braucht man gar nichts Ihre Kommentare zu lesen.
P.S the words you choose , are you mirror.
In 2014 we had a lot of trouble going to customs, we had to wait for more than three hours this with a sick child wild it was very warm.
There were a lot of travelers at the moment but not even half the posts at customs was occupied with the controllers.
Nobody there was willing to help.
I send a couple of reclamotions to them but did not get an answer, I want to know why this is.
Also I want to know the reason for the card (fiche d'embarquement) we have to fill in.
It takes too long to write and controle and you have to fill in private information which has nothing to do with the safety of the travelers.
Look at the customs in for example Europe, there you do not have to fill in such a card. The information in the passport should be enough and it takes just a while moment to check instead of 10 min per person when they have to document it in a computer system .
We spoke to a lot of tourists who say never to come to Marokko again because of problems like this.
Then there is also the problem how tourists are being treated at Jama el fna, they are ripped of by the women who sell henna drawings, men with animals etc. It is a shame.. Marrakech is beautiful but tourists will stay away because of these problems.
I hope also to get an answer as soon as possible about my reclamation.
The first time I arrived to Marrakech I remember having problems with filling the landing card, because there is no pencils available but luckily I got to borrow one from nice old couple. After that I have remembered to get a pencil with me just to fill that card in Marrakech. So remember you too ;)
Plus kind of rating the airport gets of the toilets what there is already in the arriving/passport control part and after passport control in the luggage reclaim before entering to see your loved ones and also in the departures side of course.
In the first time I remember needing to wait for over hour in the passport control line, also as in the second time, third time I got out of it in less than 15 minutes and week ago I had to again wait at least for hour but I think it's kinda normal.
However, I agree with the officer's being kinda out of customer service - in the first time I remember the officer was purely yelling at the passengers because the line wasn't straight and he came out from his working cube to show to the line how the people should stand in it. It was kinda odd but funny at the same time because hello, who does that :-) Also I've noticed that the officers are a lot just talking with each other and not paying attention on working as well as they could but I have also noticed the same in a grocery store's cashier part in Morocco so I guess it's some sort of an cultural thing. Otherwise I have just good things and experiences of the passport control officers, they talk with you and joke and smile if you yourself just are in with the right mood :) Remember to fill the landing card because I have in the departures noticed that it gets in their nerves if you havent filled it!!! :)
The airport's atmosphere is very nice, it's small airport and it's easy to find your way out to the exit from the arrivals passport control and you wont get lost in the departures section either.
Information staff has two girls that are so nice, they let me use their own phone while I was panicking because my own card didn't work in Morocco and my person hadn't gotten to the airport yet and I was panicking! So I went to ask if they know if I can call from somewhere and they said theres "maroc telecom" shop behind and I went to see but it was closed. So I returned and asked if its the only one and explained my situation, and one of them let me use her own phone to call my person. I'm so thankful for that!! It saved me from heart attack in that moment ha ha ha ha :-)
taxi transportation is easy to get from outside but I've heard that they might take more than what they should especially from tourists so check the fees from the list at the airport and keep that and make a price for the transport before you get to the taxi.
I have no bad experience with the departures section. Once I was very busy and forgot to fill the departure card and the officer started yelling at me in the passport control. Also once the officer was using his personal phone for at least three minutes before he paid attention on me standing in front of him with my passport and I was in a rush and in the same time I missed my flight. After he had time to pay attention on his client, my company called me to ask if I made it to the gate and if I'm late, I took the call and the officer started yelling that he doesn't check my passport as long as i have a phone in my hand.
It was kinda ironic since he was just playing with his phone while before and gets paid for that, ugh.
Anyways, I missed my flight in that same time and got very good service,thanks for that goes to some young security dude who took care and made sure that I get needed stamps to my passport and out back to the departures from the arrivals. I'm forever thankful for that!!!
There's good and bad everywhere in the world :-) To me this airport feels like home, ha ha :) I love to go there but oh dear i also love to
Je suis tres tres fache de service controle passport ils sont tres loue . On Est attend 3,5 heures c Est pas normale avec mon fils de 4ans et ma femme apres ca ils ont mallade parceque il etais tres choux .je vous conseil monsieur le directeur et les responsables de l aeroport le plus vite que possible changer le manier de ce service ..j ai fait une reclamation septembre 2014 mais aucain repond ... Un peu de respect nous somme des clients comme meme .. Je crois plusieur tourist pas satisfer de ce service ..alors depêchez vous c Est non c Est trad !
Il faut voir la qualite d autre concurant touristique pays Max 5 minutes tu Est a lautre cote ...utiliser la technologie pour la facilite Ou bien extra des Gents si il ya plusieurs passagiers attendre ...il faut montrez Bonne image pour nous aussi les emigrantes en europe ...vous etes le premier image de mon pays fais attention !!!
Other problems with this airport include the following;
1.Poor security/pass port control officers- experienced both times officers just having conversations and not paying attention to what what they are doing. This was not only rude, but super annoying.
2. There are no pens available when filling out landing cards/departure cards, and when you ask a staff member to borrow one, they will either say "no" or say "yes but I am using it" and walk off.
3. There is hardly any signage to tell you where your gate is for your flight.
4. Many staff members are house playing with each other, or are simply not at their posts.
If it were at all possible, I would give this airport negative stars. It was difficult, unpleasant, and just overall very inefficient.
I read these reviews before returning to Uk from holiday in Marrakech. The security was quicker on departure with over 20 booths open and being managed and directed by a supervisor. Much quicker than the arrivals which was slower with few booths open, as people have said here. I think they have heard the comments.
long q's to get through passport control
one woman fainted and the staff were not interested
booths are shut down without notice and then need to join another q
duty free staff are rude, walk away from you , don't answer questions
amazingly duty free does not take the local currency
flight delayed and staff unwilling to give any support / answers
However Marrakech is lovely
Bring a pen with you so you can fill in the entry and exit forms immediately prior to passport control. Staff are very helpful. souvenir shops before departure are a lot more expensive than in the medina. airport facilities are nice and clean, bars/cafes are usual airport quality.
I think this service is exceptional, and I'm really thankful to the staff who helped us with this and saved us a lot of trouble with reporting the lost luggage etc. I'm not sure this would have been so easy for at many other airports.
The Internet/ WiFi System is a bit confusing:
Before security/ passport control there is freenet WiFI Olanda, but not working. But the Trouble starts after security:
1. I tried to buy 60 minutes (5€) with Visa , but the securisation does not work, as the access is still blocked. 2) Then I tried to buy at one of the cafes ( MEDAS) but the 30 minutes Cards were gone. 3) But the Clerk from MEDAS was helpful, informing me that Venezia is offering free WiFi . 4) at the end I had to buy a Minimum 6€ package (Sandwich etc , for Internet or Visa ??) to get unlimited access.
we were leaving marrakech this morning and unfortunately forgot an envelope while repacking stuff in front of the very first control. if anybody of the airport staff reads this message may you please send the envelope (incl. some business cards as well as a passenger ticket for public transport in Bern, Switzerland) to its owner?
thank you very much!
I am a premium traveler, using business class tickets, and pay lot of money.
The premium desk at the police control is aways closed. We are oblige to use the normal line, always busy with low cost travelers, and wait hours to go trough.
It is the same problem for the security check and also for boarding process.
This situation is not normal or acceptable. The premium service is very poor.
Leaving was definitely quicker than arrival - on arrival passport control took about an hour but all desks were manned there were just lots of flights arriving at the same time. Make sure you get two stamps in your passport on arrival (mine only had one) so the second chap who checks the first chap has done his job properly sent me back! On arrival you go through passport control then before you go through to baggage collection a second person checks you have the right stamps in your passport - if you don't you'll struggle to leave!
Overall airport was same as any other these days
the passport control queue was a mass scrum with pushing in , no lines ( no barriers to allow lines ) . No one was in control .
An airport is the public face of a country to the rest of the world and this face said we are still disorganised and poorly managed
Arriving this country with this stupid question at the desk created a negative/ irritating access to this country.
Never again....sorry next time i will visit the beautiful country Turkey. Marocco never again....
What I have seen time and again however, is the appalling attitude of supposedly civilized travelers, jumping queues, with foul language at will and random criticism of the everything and everyone around as if they never had to queue or wait to be called anywhere else before. not to mention those with "I know it all" kind of behavior arriving to what they had already labelled a 3rd world country.
Some people traveled to Australia and have been fined a hefty sum for forgetting to declare a banana, other got away with bags full of "dodgy" food, who do you blame for that kind of experience? again do you get over it and enjoy the rest of your time/life or you remain bitter and label the place a no go zone?
like anywhere else in the world, there are "rotten apples" in a bunch, but if anything, Moroccans are very tolerant and extremely hospitable, even those in the most remote corner of the land. I am of mixed ethnic background and I don't recall an instance when I was frowned upon for my skin color, or any other reason for that matter, not at the airport, not in the souks or in a tiny villages.
Different people have different customs and mindsets and an open mind does help when things are not necessarily square shaped...!!!
Re: airport security
I have a 50 cm tripod that I need for my camera and would like to check if this could be put in my carry on baggage (i.e. hand baggage). Is this item allowed or not?
Please advise and thank you.
I made sure I got to the airport early, ready for what was to come. Check in was easy, customs took away some oil that I had but not before offerring for me to go back and check in the bag, and the official who searched me barely touched me.
I dont know why people want to scaremonger, but those at the airport where just as gracious as the people of the country in general. To a woman travelling on her own this is important.
Le contrôle douanier est le premier contact avec le Maroc. Au cas où les autorités ne l'auraient pas compris c'est le tourisme qui les fait principalement vivre. C'est une honte d'accueillir les gens de cette façon!!! Au retour nous avons dû faire escale à Casablanca. Rebelote. Un peu plus nous loupions notre avion à cause d'un douaniers qui prenait tout son temps de son air supérieur... Et quand je pense que c'est un aéroport international... non mais au secours!!!
Incredible, i have never seen that before. 2 hours to cross the passport control without any informations, any excuses. Only 2 or three staff for 3 planes arriving at the same time. This is not acceptable.
I came 30 times in morocco, usually it's long but this day was the worth.
Menara airport is building a new terminal to increase their capacity. But it's not necessary because they are not able to manage the first one.
Menara airport is certificated iso 9001, let me laugh.
Enjoy Morocco and don't be judgemental
You have way to low personel to handle passport control.
And your system is outdated.
Also you dont feel well in the airport. Its not an nice atmosphere where you want to stay and eat or drink something.
Also where is Mc Donald or Burger King?
The worst is that nothing seems to be changing.
Times stands still in Morocco.
Travelling back home after 2 weeks in Morocco the most negative experience of my family's trip was the way we were treated at passport control. How rude and unhelpful your staff there are. We arrived 2.5 hours before our flight and passed through check in and security reasonable quickly. We then hit the large queue to get through passport control. How shocking. In my line of maybe a 100 people there was just 1 person manning the cubicle, spending betweem 2 and 3 minutes per person checking their details (mainly British and French nationals). There were 26 passport checking booths, only 10 or so were in operation. After 90 minutes in the queue we realised we might miss our plane (as were many of our fellow passengers). We alerted the staff to our predicament but were met with hostility, rudeness and people who wanted to argue and not help. After another 15 minutes of repeated attempts to get somebody's attention we eventually got pushed to the front of all the queues and managed to get on to our aeroplane home with 5 minutes to spare. This situation applied to me, my wife and our 4 children, as well as the family we were travelling with and many other passengers. This was a very stressful experience for us all.
Needless to say it was hot, without air conditioning and we all became quite dry as we could not access fluid, additionally there were no toilet facilities.
The inward journey also resulted in a 60 minute delay at passport control, the pressure was different then as the only delay was getting to our hotel, and not missing a flight. You know which flights are going out and when, you have a good idea when passengers are coming in. It is clear that you need more staff on the rota to man all the booths, that change can happen within days or weeks.
I appreciate at Marrakech you are building a new terminal but I would urge you to look at your systems and staff training now; and introduce more staff to man the booths now, and to also bring in technology to electronically read passports and do away with the paper system for embarkation forms you have now.
I appreciate King Mohamed VI wishes to boost the number of tourists travelling to Morocco. This for me is the main factor that will make that goal unachievable. People do feedback and share their experience with other potential tourists.
You urgently need to look at your passport control systems.
Please respond to me with an acknowledgement that you are taking my experience seriously and please indicate how you propose to improve things.
THANKS MARTA FORZAN
1. As security deposit, instead of blocking the security fee of ~£900 they immediately deducted the amount from my card with my bank charging an additional £28 on non-sterling transaction Fee.
2. Due to a small scratch on the car, they withheld my entire deposit amount and were finally due a refund of MAD 2000. I have been chasing them for this for nearly 3 months continuously making international phone calls from London.
3. Instead of a refund of MAD 2000, they once again charged my credit card with an additional £884 and £27 non-sterling transaction.
4. Dollar Rent a Car customer care services is the worst i have ever seen in my life, they don't respond to my emails and i have been spending money making international phone calls to follow up on my refunds.
5. I am going through hell with the Dollar rent a car company. Please help.
Can someone please tell me where i can complain along with the phone numbers so that strict action is taken against this company who are taking tourists for a ride and misusing their credit card.
- I hold FRENCH nationality and I am a UK resident.
- I am mixed-race (non-white)
- I was asked two times by the passport control officer in French : 'What is your father's origin' when the officer was checking my passport.
The officer as not willing to believe or accept that I was an actual French citizen and a UK RESIDENT.
- I also witnessed two other non-white tourists holding French nationality having to show other an other ID and being asked similar questions
LA POLICE est plus que gentil et comprehensif ils sommes en vue POUR le tourisme alors si vous avez qu chose a raler pareille la police avait surtout raison de vous mettre sur place
The chief woman of the checking-in of the Menara Airport helped us, Saturday 8.2.2014 to go on the plane with Easy Jet, although we arrived late at the checking-in. I do not know, why she helped us, but she did so. We very much appreciate her helpfullness and say "thank you very much". May you get help also, in the case you need it once, as we could experience it.
1. very clean airport
2. short queues at the passport
3. no waiting for the checked bags. Were already on the conveyor belt
4. large arrival to find those waiting for me
5. very large car park - very cheap to park. 7Dh (50p) for 1 hour parking
6. Easyjet flight was super - clean plane. Arrived 30 minutes earlier with a most cheerful, super staff on the flight.
7. got in time for the "Fantasia" entertainment on the outskirts of the Marrakesh - 300Dh (£20) for a super 5 course meal + 150Dh (£10) for the show (show was not bad - the mobile cabaret was far better).
6. No stress to go through the airport. Pleasant experience for myself, overall.
Bad points - only one
1. Only to non-white passengers with British passport are rudely harassed by the passport officers. They deny all non-white are British literary! A poor chap infront of me was shouted at he is not British, but he was born in London with British passport. He was pressured to say he is "Pakistani" many times as if the tourist is in a criminal (he told afterwards as I tried to comfort him, that he was 4rd generation British not even from South Asia!). I saw this to another non-white British passport holder gentleman - he was a doctor. I am a Jew, and this felt like my grandparents told me was how Nazis treated Jews in Nazi Germany. It was a shocking traumatic experience for these clearly British accent, British born non-white travelers coming INTO Morocco. This prejudice fascist racist harassment is uncalled for and was not nice.
I am glad I am white, who the passport officers did not ask my origin, as I am 2nd generation British - parents from Lithuania and Romania respectively. But I am white skinned, so I was treated nicely with smile and kind greeting!
Amazing how Muslims and brown skinned passport officers treat their fellow colour and faith followers with contempt and as if are criminals coming to their country! How ironic!
1. very clean airport
2. short queues at the passport
3. no waiting for the checked bags. Were already on the conveyor belt
4. large arrival to find those waiting for me
5. very large car park - very cheap to park. 7Dh (50p) for 1 hour parking
6. Easyjet flight was super - clean plane. Arrived 30 minutes earlier with a most cheerful, super staff on the flight.
7. got in time for the "Fantasia" entertainment on the outskirts of the Marrakesh - 300Dh (£20) for a super 5 course meal + 150Dh (£10) for the show (show was not bad - the mobile cabaret was far better).
6. No stress to go through the airport. Pleasant experience for myself, overall.
Bad points - only one
1. Only to non-white passengers with British passport are rudely harassed by the passport officers. They deny all non-white are British literary! A poor chap infront of me was shouted at he is not British, but he was born in London with British passport. He was pressured to say he is "Pakistani" many times as if the tourist is in a criminal (he told afterwards as I tried to comfort him, that he was 4rd generation British not even from South Asia!). I saw this to another non-white British passport holder gentleman - he was a doctor. I am a Jew, and this felt like my grandparents told me was how Nazis treated Jews in Nazi Germany. It was a shocking traumatic experience for these clearly British accent, British born non-white travelers coming INTO Morocco. This prejudice fascist racist harassment is uncalled for and was not nice.
I am glad I am white, who the passport officers did not ask my origin, as I am 2nd generation British - parents from Lithuania and Romania respectively. But I am white skinned, so I was treated nicely with smile and kind greeting!
Amazing how Muslims and brown skinned passport officers treat their fellow colour and faith followers with contempt and as if are criminals coming to their country! How ironic!
Check in was quick, security was less than 5mins and immigration on the way out was about 10mins. The officer just stamped my passport and didnt say anything to me.No questions, nothing.
In fact this airport seems more efficient than Heathrow, CDG and JFK put together.
On top of that I checked in expensive luggage and nothing was taken.
Overall I was most impressed with Marrakech airport.
As soon we have checked in and quickly showed our passports with the flight ticket to the policeman outside for 30 secs he smiled and let us through :) and Ofcourse it's mandatory that you must get searched invade of any weapons such as blades etc even in UK Airports. And that is fine!
To Passport control, if you are pretty inpatient and felt like you have been waiting too long Menara does NOT use the latest technologly like the EU airports and they must enter the things on the Computer by Hand this is the reason that it will be slow, after all this is a busy airport.
The airport has reasons to show gates in the last 5 mins before opening because the departure gates is quite small and if they showed it for example 30 mins before opening this will create a problem on huge queues etc.
And indeed they do announce flights :)
So to us it was quite well :3
- Note
Seeing reports of black British, The Moroccan Passport control has problems in the past with African immigrants from such countries as Senegal Mali and countries like that who got smuggled in the country also these immigrants try head for Europe by boat to Spain which Morocco and Spain works together to stop it.
The reason why the Moroccan passport controls is being a lol racist to Black people there has been many cases of that many obtain illegal/fake passports to earn their way to Europe that's why Morocco has a tough stance on it if you do understand this you will know why.
And I also this that A German got stop on the motorway, only reasons that Gendermerie stop people on the motorway is because of speeding so this is the only case that could happen.
that I had to pay the personal for the toilets before boarding.
We pay taxes by buying our tickets and we have to pay again in an area where you don't have any other facility !!!
j étais hier ( 21/07/13 ) à l aéroport de Marrakech pour prendre l avion avec la compagnie transavia en destination de lyon vol TO 3915 à 18h30. mon fils 1 an 1/2 a perdu son doudou soit en salle d embarquement ( là oui il y a les sièges ou les jeux ) ou soit dans les escaliers qui mènent à l avion ou sur la piste. il est rose et orange marque mots d enfant. il est très triste et c est son seul et unique doudou.il est très en manque ... l avez vous retrouvé ? si oui, pouvez vous me l envoyez ? Les frais à ma charge biensure .merci de votre réponse. en attendant de vous lire.
cordialement.
emilie poirot
There was no communication or information at the airport about our flight. This is a bad thing.
(YOU ARE ALLOWED)to put alcohol in your suitcase and you was put right on this matter on the TA forum by pam redboots so the booze was nicked wasn't it. I see you are well liked on this forum with your bias opinions but you cannot have your little gang back you up and have posts deleted.
*I totally agree that our police force they are very rude corrupted all the ways ,no respect of human right ,low educated ,and the list is very long.
*facilities such (toilet ,first aid,information )out of sight.
*Every where u have to pay extra (Sometimes personally i don't mind)but it's really to much even for simple things ,
*Morocco is a poor country, but don't be surprised if u find out that it's become expensive as Paris or London.
*you still will enjoy your time in Marrakech and you may have different opinion.
Leaving the airport I also had no problems. Transavia check-in was quick and efficient. Security check was also fast, no one opened any bags and the pat down was less than I have experienced in other airports. There are clear signs showing the lines for males and females.
Again passport control was as fast as it is in other busy airports and everyone was quite normal and polite.
There are plenty of shops near the gates. They all indicate Euros on the windows but I didn't buy anything so I have no idea if it was possible to buy in other currencies. Toilets are free but the cleaners do stand nearby clinking their change, so I can understand how it might be confusing if you miss the "free toilets" sign which is on the wall outside.
Overall, just a normal airport.
As there is not email address to contact the airport I post this search here and hope that someone who is responsible for forgotten luggage will look after it...
Before the flight from Marrakesh RAK to Frankfurt Hahn on April, about 16:00, I forgot in the bar in the waiting area or the the departure area two items:
1. a scarf (big, beige, with some red hearts and green and blue and pink “items” … and
2. my large sunglasses (Tom Ford) with case (they look like a big lying 8)
I miss those things a lot and would be very very glad to get them back. Could you please have a look in your lost found box and let me know if these two things are still around, so that I could get them back?
Regards
Maja Schulteß
No one here has criticized Morocco - the land, culture, the public, but the officials an their abuse of position and ultra-vires power.
Please comprehend this. If this Moroccan person under the pseudonym "John" does not respect the objective comments by those here, best to keep ones provocative and irking comments to oneself, or convey them on his playground forum on this other website to his hearts content, backbiting us, than to abuse and graffiti this "Passenger Feedback" with no Passenger feedback of one being at Menara Airport - he has not done so.
Thank you once again Ken.
(please ignore "Thu, 30 May 2013, 3:05 pm" message - inadvertently clicked and sent in draft stage and was printed, not the official one I did send later but not printed on the page, for I copied and pasted from my word program the wrong file by my secretary. Many profuse apologies)
I do thank you kindly for the information. I am humbled.
It was most gracious of you to have done research on "John" and convey your findings here. Much obliged sir.
I do not have the time or inclination to do research such a person, as you kindly have done so. It is clear investigation though irrelevant, what you clearly and cleverly tell that this person "John" uses different pseudonyms this person wishes to use, to clearly do mischief as you have cemented this, on another website he " rebuts" them for any "criticism" or even , as here any mere "comment" of ones 1st hand experience of their objective facts and evidence. I stick to the facts, logic and wisdom. Not on hearsays or as today on the net, people do, and entitled if they wish, hide their real name, etc etc. totally irrelevant also and a tangent on the crux issue.
In my case for his crass comment to tell me to "grow up" on my complaint of abuse of my rights. This surely if "John" have any sense or decency, was a most uncalled unwise derogatory comment to say and insulting to say the least. this is not to rebut but to cause mischief and spread evil. It is not nice at all.
He is welcome to rebutt, but must do so with proper civil and decorum and that on the facts, issues raised, than to brush them aside , or to generalize them or unwisely accuse all to be anti-Moroccan, anti-Muslim, with no logic, sense or sensibility but with insolent and vagabond attitude, is not befitting for an gentleman.
I assure anyone that personally my experience is not a lie or false in any form or manner, and seeing how many others non-white UK citizens are also informing of their experience.
If this person, whose anti-jewish and blind Moroccan patriotism rhetoric clearly demonstrated he is a Muslim and Moroccan who uses alternative pseudonyms 'John Duqesa" aka 'John W' is a white person, naturally he will not have the same experience as non-white UK/EU nationals have had.
Facts have been written here by people from their experience. If one does not agree, so as to call one a liar, then one is provoking one and so causing mischief and being disrespectful.
I can assuredly says on the areas of the conduct of the airport officials esp the females to NON-WHITE and FEMALES persons from UK/EU is clearly evident, the former myself being non-white.
If the person with "John" is white and male, then of course, naturally he will not be inappropriately handled by the female officers as numerous women here are complaining, nor to be asked if he is "Pakistani" or "African" being non-white.
I know 100%, if I were white skinned and being still of the male gender, I would have had no problems, and if I do not use empathy and think in someone else's shoes, would also unwisely jump to the conclusion, skewing over the array of voices of bemusement here on this site, that they are wrong, and then with no reason, basis, accuse all of being anti-Muslim, anti-Moroccan, to people who booked a holiday, hotel and voluntary went to Morocco to enjoy the country as a guest, only to be treated with vilification on the basis of their skin colour - this is wrong.
Be it may happen in other nations, that this "John" has irrevocably raised took the time to write here, is irrelevant - this website is not a forum as he has hijacked as so, but as a "Passenger Feedback" of people's experiences - good or bad.
No one here has criticized Morocco - the land, culture, the public, but the officials an their abuse of position and ultra-vires power.
Please comprehend this. If this Moroccan person under the pseudonym "John" does not respect the objective comments by those here, best to keep ones provocative and irking comments to oneself, or convey them on his playground forum on this other website to h
I do thank you kindly for the information.
I do not have the time or inclination to do research such a person, as you suggest. It is irrelevant what you clearly tell uses different pseudonyms this person wishes to use, to clearly do mischief as you have cemented this, on another website he " rebuts" them for any "criticism" or even , as her any mere "comment" of ones 1st hand experience of their objective facts and evidence. I stick to the facts, logic and wisdom. Not on hearsays or as today on the net, people do, and entitled if they wish, hide their real name, etc etc. totally irrelevant also and a tangent on the crux issue.
In my case for his crass comment to tell me to "grow up" on my complaint of abuse of my rights. This surely if you have any sense or decency, was a most uncalled unwise derogatory comment to say and insulting to say the least. this is not to rebut but to cause mischief and spread evil. It is not nice at all.
He is welcome to rebutt, but must do so with proper civil and decorum and that on the facts, issues raised, than to brush them aside , or to generalize them or unwisely accuse all to be anti-Moroccan, anti-Muslim, with no logic, sense or sensibility but with insolent and vagabond attitude, is not befitting for an gentleman.
I assure you my experience is not a lie or false in any form or manner, and seeing how many others non-white UK citizens are also informing of their experience.
If this person who uses alternative pseudonyms 'John Duqesa" aka 'John W' is a white person, naturally he will not have the same experience as non-white UK/EU nationals have had.
Facts have been written by people from their experience. If one does not agree, so as to call one a liar, then one is provoking one and so causing mischief.
I can assuredly says on the areas of the conduct of the airport officials esp the females to NON-WHITE and FEMALES persons from UK/EU is clearly evident, the former myself being non-white.
If the person with "John" is white and male, then of course, naturally he will not be inappropriately handled by the female officers as numerous women here are complaining, nor to be asked if he is "Pakistani" or "African" being non-white.
I know 100%, if I were white skinned and being still of the male gender, I would have had no problems, and if I do not use empathy and think in someone else's shoes, would also unwisely jump to the conclusion, skewing over the array of voices of bemusement here on this site, that they are wrong, and then with no reason, basis, accuse all of being anti-Muslim, anti-Moroccan, to people who booked a holiday, hotel and voluntary went to Morocco to enjoy the country as a guest, only to be treated with vilification on the basis of their skin colour - this is wrong.
Be it may happen in other nations, that your acquaintance raised and you took the time to write here, is irrelevant - this website is not a forum as you 2 have hijacked as so, but as a "Passenger Feedback" of people's experiences - good or bad.
No one here has criticized Morocco - the land, culture, the public, but the officials.
Please comprehend this. If you and "John" does not respect the objective comments by those here, best to keep ones provocative and irking comments to oneself, or convey them on your playground forum on your other website to your hearts content, backbiting us, than to abuse and graffiti this "Passenger Feedback" with no Passenger feedback of one being at Menara Airport - neither of you have done so.
Thank you.
"To the person quoting the Rights of Man, grow up."
You clearly show clear mental immaturity and incompetence of the aim of this page is for "passenger feedback" - you do not respect what is written is clear and evident.
Do not be sexist also to refer to what I wrote as"rights of Man". I wrote in regards to rights of Humans i.e Male and female.
Your sexit bigot bias does no justice to your cad mischievous comments, not one relating to your comment which is not on your passenger feedback on at Menara Airport.
You clearly show lack the clear maturity to understand the difference to facts to hatred. No one here hates Morocco or its people - no one has made one comment on this, but on the service, quality and attitude of the police, customs, and passport officers. No more or less.
Shame you cannot also fathom such experience is not nice, unwarranted totally on selective sexism, racism by the officials.
It does not mean one hates Morocco or muslims as you unwisely accuse all of us.
Clearly people here liked morocco to have spent their hard earned money to go there as tourists, but suffer "courteous" humiliating, degrading, undiginfying treatment of the hands of the customs/police/passport officers esp clearly from many sources from non-white citizens of UK.
Your antagonistic rude uncivilized remarks does no justice to your Moroccan country with such remarks or to your faith, bring shame to fellow Muslims, to assume we are anti-Muslim, myself married to a Muslim and a Moroccan.
One last thing on your digressing prejudice comment on "Zionism":Muslims are not sent home from Israel - they treat them with the same deference as to a non-muslim when you arrive at their airport- all are treated the SAME under international law.
I personally do not write on other forums. Though if you kindly sent the of the forum you accuse us all to do so onto a forum, I will be more than obliged to inform all the horrendous attitude of the "top 10 African airport" Marrakesh. if you read the full report, is top 10 not terms of service, attitude and behavior from his obscure report, you retort with blind patriotism as you insult fellow Muslims as to be anti-Muslim. Shame on you and grow up please with a civil tongue and manners. You do no justice, if anything affirm what are all saying their experience at the airport with the Moroccan officials and/or their dire experience at the airport.
If you love your country Morocco, then you must not ignore such inhospitable service to your guests, than to spit at us. This is very irrational and illogical and most unwise and backward attitude. People like you bring shame to your country.
Remember we came to Morocco to enjoy as a guest in your country. for you to lambaste us for airing our clearly evident 1st hand traumatic experience in the hands of officials, shows contempt, lack of empathy, arrogant and blind cerebral cortex akin to an amoeba.
If you have any sense of decency, you will take back your vociferous unwarranted attack on those here humbly and apologize as a good human being, as your faith would ask to do so, than to do sin from your evil comments.
"the woman brought the duty free at gatwick and was bringing it back in her suitcase which Ive done many times"
Yes, I catered for that possibility in my post.
So you too, as this woman did, have broken the law "many times"? What a pity that your alcohol has not been spotted and removed as any inflammable materials are (or should be) removed from hold baggage. Even matches are liable for removal - I had some that I'd forgotten in Helsinki removed from my suitcase and a gentle printed reminder of the rules placed on top of my clothes, where I'd be sure to see it.
So the woman's booze bottles weren't "stolen", they were removed for safety reasons.
Get it?
To the person whining about a Frenchwoman pushing in, make a fuss, push right back in front of her. Get some assertiveness training when you're in the UK.
To the person quoting the Rights of Man, grow up.
To the person stating he was misinformed about duty free allowances, well tough Cheddar. Don't you know the allowances for your own country? If not, you're the one to blame for your "financial loss", not the airport.
And to the Morocco haters here who also post on another forum, you're fooling nobody. What a pity your bile-filled hatred of Morocco can't be deleted on this site as it is on the other one.
Menara airport is rated as one of the top ten airports in Africa and has an efficient and courteous service.
Try visiting the Zionist Entity to learn the real meaning of intrusion, inappropriate searching and rudeness - and the likelihood of being sent home if you're a Muslim.
I reply to your earnest request of wanting reassurance to go to Morocco.
I concur with ironically offical comment you received from Mr Jamal of the Moroccan Tourist Board, UK to NOT go to a country where the powers and police officials, impervious to civil and decorum, to non-white tourists from UK/EU with UK/EU passport and citizenship.
I like yourself and your dear family, dreamed for years to go to Moroccoo, having ready its great history, culture, cuisine since childhood. I was full of enthusiasm and full of titillation on my flight to Marrakesh awaiting what was to awe my senses.
I was in awe but not for the right reasons. For I was at a aghast treatment to tourists with such disparaging non-exuberance imperious passport and customs officers, washing away any good or positive mind to go to Morocco, not want to beckon into their country or having been there, once again. They do not reciprocate to any blithely countenance, but met with stern angry face, making one feel like a criminal or a schoolkid, and accept their inhuman behavior and attitude as being a guest in their country!
I have been to numerous countries, 3 continents - never have I ever experienced such insolent experience from those representing their country on official capacity.
I was so glad to be back in UK, and did not miss Morocco at all and regretted ever going.
I also do not recommend to drive on the motorways, for myself and seen another German tourist, are stopped by the Gendarmerie police. Who on seeing one is a tourist ask for 300dh for some flimsy excuse and never give a receipt, nor their name or number also!
They knowingly target tourists knowing they can get away with it.
It is a lawless land where the people live in fear of the police and those with power. I say this with no exaggeration, for it is clearly evident away from the "dazzle" of the touristic areas, where you will be ripped off for being a tourist.
I recommend if you wish to visit far better country - would be Turkey, Tunisia or Malaysia.
Morocco is not a typical Arab country in 21st century for a non-white tourist with UK passport to go, unless you will not mind to be treated sub-human and 3rd class by the passport, customs or traffic police - legal mafia I call them in Morocco.
Sorry to disappoint you F noreen, but this is what I and many others I know directly and indirectly suffered great indignation that I can now 1st hand also be on the bandwagon to vehemently say to not go to Morocco at any cost esp. if your a non-white UK/EU citizen.
amine@morocco-tourism.org.uk
I called them today (on 0207 437 0073) and informed them of the numerous problems noted by many on this page, and my own horrendous experience. They said that this is not allowed.
They profusely apologized for my experience that they were never aware such incidents happened at their airports to tourists!
I was asked to tell in full, in writing to the Director.
PLEASE E-mail The UK Director of Moroccoan National Tourist Board with full details, so they can investigate.
PLEASE get the names of the staff who you wish to complain - they are legally obliged, under Moroccan Law, to give their name and number.
S.Wood is correct - must report this to higher authorities.
PLEASE E-mail your experience to the above email ASAP please.
Thank you.
another thing i just dont understand why there are more than 10 passports control in that airport and only 2 of them are working even in busy time .
The body search was intrusive. My breasts were pushed and prodded and my crotch was touched. The strident female officer was so quick that it took me by surprise and it was only when she grabbed my trouser waist band and contemplated her next move that I stepped away. She hesitated, then pushed me further away indicating that she was finished. So rude, arrogant and so contemptuous. She knew, and I knew that her search was inappropriate. I felt that if I made a complaint then she had the power to make my passage through security even worse. I have never felt so violated, angry and powerless in all my life. I will never set foot in that country again.
While in the airport I wanted to write a complaint but there were no forms in the feedback stand and it wasn't obvious were to get more forms.
The airport immigration was tedious and slow and I would concur with all other negative comments in this forum.
The toilets are free, but the cleaners do stand in the doorways jingling their pockets which are full of change to indicate that a tip is required.
By contrast The Riad we stayed in was very friendly and caring.
The contrast between the two 'service' groups was immense. Those in the Hotel tourist industry know the value of customer service, those in positions of power couldn't care less about the tourist or visitor and treat them with arrogance and contempt, and those who sell to the tourists just want to rip you off.
http://www.moroccoenglish.com/?p=3270
Thanks God, was AC - being 45 celcius outside.
Small airport, but nice and plenty of cheap car parking space (10dhirams/80p for 1 hour).
Quick to check-in with BA - nice smiling lady - no queue.
Quick to get through baggage check - simple and polite airport policeman.
Shopping area is clean and are plenty of good offers.
Wifi - but unable to connect.
Friendly groundstaff.
VERY RUDE PASSPORT FEMALE OFFICERS - They would intimidate, harangue, harrass all non-white brown/oriental passengers with British passport - even myself - I can confirm the feedbacks below, there is a problem for brown skinned/asian looking passengers with British passport - I saw one gentleman saying he was a lawyer and is illegal, as they tried to placate him for the insults he received from the female passport officer.
I had no problem with my luggage - was a 6 inch cut - but maybe due to another luggage.
Mixed feelings about my experience - would have been "Excellent/4 star" if I was not humiliated by the passport officers and seeing their aggressive insulting behavior to those who questioned.
Non abbiamo avuto alcun tipo di problema sia in entrata che in uscita.
I controllo sono stati rapidissimi e sono stato alquanto sorpreso visto i feedback che avevo letto.
We came from Italy, we had to wait about 20 minutes for the visa in the passport.
We did not have any kind of problem both incoming and outgoing.
The controls were very quick and I was quite surprised to see the feedback that I had read.
The Universal Declaration of Human Rights (UDHR), which falls under customary international law, and Morocco has signed upon independence in 1956, states:
...recognition of the inherent dignity and of the equal and inalienable rights of all members of the human family is the foundation of freedom, justice and peace in the world.
—Preamble to the Universal Declaration of Human Rights, 1948
UDHR clearly states, that Morocco has signed and must accept the Moroccan Passport Police has failed clearly and violated:
“Article 1.
All human beings are born free and EUQUAL IN DIGNITY and rights.”
Article 2.
Everyone is entitled to all the rights and freedoms set forth in this Declaration, WITHOUT DISTINCTION OF ANY KIND , SUCH AS RACE, COLOUR, SEX, LANGUAGE, religion, political or other opinion, NATIONAL OR SOCIAL ORIGIN, property, birth or other status. "
Is the King of Morocco aware that his Passport Police are breaking time and time again contrary to Moroccan, International and Human rights Law?
I was told to shut up many times by another man who sat next to the "chief".
I was told by this "chief" it is a normal question to ASK ALL what is their origin and I was not being picked on - this is a LIE, as 1) why is it not asked on the arrival card and 2) why I did not see white passengers being asked?
He changed his attitude as I was demanding his name, number and who to complain to.
I was told to forget the whole incident and I will never be asked again and a special 6 number followed by 2 letters, was stamped into my passport.
I was kept so late by such slow moving queues - 45 minutes to get to the passport cubicle and then 30 minutes arguing with the unprofessional uncivilized barbaric Passport officers and "chief" 1 hour those waiting for me were worried where I was and i missed collecting my checked luggage. A porter demanded 50 dhirams for keeping my bag.
I had a headache for 2 days from all this.
If the King of Morocco wants to double the number of tourists to Morocco by 2020, as I read he wishes to, he must be made aware the passport control officers are going to make the numbers go down not up, with such medieval barbaric attitude to guests who come in peace to enjoy this lovely country by the passport control officers.
The Tourist Board lacks awareness how to attract but are super to detract people esp non-Caucasian race is going the wrong by about it, with such racial profile discriminatory questioning and attitude.
I for one have will inform all my friends, work peers and all my clients never to come to Morocco - save your dignity and not be shamed and humiliated and better to go to Turkey, Egypt or Tunisia than to Morocco.
Please I request all who suffer to complain - the nice King must be made aware what his government and/or Passport officers are doing to ruin his plan and for us tourists to enjoy holiday here in Morocco and spend our money in this amazing country.
1. Moroccan Consultate London: cg.london@maec.gov.ma
2. Moroccan Tourism Board: Call-Center@tourisme.gov.ma
3. British Foreign Office: fcocorrespondence@fco.gov.uk
4. British Consulate, Rabat: Rabat.Consular@fco.gov.uk
5. British Embassy, Rabat: generalenquiries.rabat@fco.gov.uk
I have reported my incident of racist insulting prejudice discriminatory line of questioning to myself as I arrived at the airport this week to ALL the above. I have had a response from the Moroccan Consulate only in London. They informed me that maybe it was a misunderstanding and should never have occurred. An investigation will be done by the appropriate authorities in Marrakesh.
THIS IS TOTALLY ILLEGAL LINE OF QUESTIONING AND OUT OF THEIR AUTHORITY BY THE MOROCCAN PASSPORT OFFICERS TO ASK SUCH LINE OF QUESTIONING TO THE TOURISTS. IT IS AGAINST INTERNATIONAL HUMAN RIGHTS LAW.
To be treated like this is akin to how Nazi Germany, Gestapo and SS Police treated the Jews and Gyspies. It is TOTALLY UNACCEPTABLE and Against Moroccan and International Law.
Is the Moroccan authorities living in 21st century or in 12th Century, to be bully, harass and interrogate brown skinned people with EU Passport, born in EU?
Does the Moroccan government and their great King who is wanting to increase tourism to his great and wonderful land, know what is happening that their passport officers at this airport are harassing and patronizing rudely to the guests who are brown skin, who come to their country from EU who are singled out for being not Caucasian? Are they living in Medieval world to not realize what world is mixed - as are even Moroccans - to not be aware England and many EU countries are mixed? Do they know that Mayor of London (Turkish origin), Prime Minister of UK (French origin) and even the Queen (German origin), are all 3-5th generation in UK? But they or any white American (all immigrants to USA) are white and white tourists are never asked this question as I am sad to see Anushka and her dear family had to suffer great indignation by the hands of the Passport officers as if they are terrorists, criminals, 3rd class sub-human.
I know one Black American Woman was harassed by the Passport controller not believe she is American! This is disgusting treatment - very barbaric and uncivilized. This is shame for all Morocco to treat brown skinned people from UK like this.
Please email ALL the above to complain and make them aware.
I myself - a British born Citizen - arrived at Marrakesh this week. I saw no other passenger - all white on my plane from London - was asked their origin - but when it was my turn and gave my British passport - the female passport controller changed from smile as she did to others and ignore my greeting and snatched my passport. She then asked me my origin? I demanded her name and who to complain. She asked me if I am Pakistani! What an offensive insulting suggestive answer! I told her this is against human rights law to ask and I refuse to answer and want her name and number. She marched me to the "chief" who was so bloody rude to shout at me if I do not tell I will be kicked out of Morocco. I then threatened to call British Embassy and demanded his name. He took me into his officer and ask me my origin - if Indian or Pakistani - I told him he has no legal right to ask me this question and is against human rights law that Morocco has signed to:
The Universal Declaration of Human Rights (UDHR), which falls under customary international law, and Morocco has signed upon independence in 1956, states:
...recognition of the inherent dignity and of the equal and inalienable rights of all members of the human family is the foundation of freedom, justice and peace in the world.
—Preamble to the Universal Dec
Queues were all slow moving, an inefficient system, and yes the guards all allowed people to queue-jump all the time without batting an eyelid. We had a great time in Marrakech though so I won't let this spoil the holiday.
i'd like to know when one lands in the evening at 21:40, if it takes long to get out of the airport (in case someone is waiting to pick us up).
Thank you in advance
When I got to the airport the check in staff were generally nice and not racist at all like some people have mentioned. They were also quite quick with the whole process and were not majorly fussy with baggage.
After this we then had to go to passport control, the queues were extremely long as they looked to be very under staffed!!! Luckily we found a que where the control staff was quick.
Security checks were next and women and men were drawn to different queues. This process was quite quick and they were not too strict on looking in peoples hand luggage, although I would recommend you check your bags after going through the checks.
Our flight got delayed by two hours and we were very hungry and were looking forward to eating something nice but to our disappointment found the food places to be awful and didn't have much choice on their menus. The food was also very expensive, I paid £7 for a 6inch sandwich which went straight in the bin after one bite. It was disgusting!!!
One positive thing about the departure lounge is that they accept Dirhams, Pounds an Euro's, even though most things are advertised in Euros.
Overall I wouldn't worry too much from reading other reviews, especially about theft from belongings. After unpacking everything today I didn't find a single thing missing.
In March 19 Out March 22 2013
Queues
IN - Over an hour to get through passport control. Not good - worse than Gatwick!!!
Once through we had to queue again to get currency. Only 1 exchange and 3 cashiers for a country with a closed currency!
OUT - More exchange tills available unfortunately they had run out of sterling. Great!! A closed currency and the best you can get is the Euro (at a less advantageous rate)and get left with Dirham small change....useful!
The queue for getting through Security was a JOKE.
1) Male and female queues but no advance warning or management. Some couples remained together in the fast moving male queue (despite being told by fellow travellers that there were male/female queues)and the females were then allowed to jump into the long and slow moving female queue.
I saw one French woman blatantly jump the queue Security - just allowed it.
Complaints to Security
and aiprot staff were ignored...not helped by my wife feeling unwell and left alone in a queue way behind me.
The metal detecting equipment dodn't work properly so everybody received a cursory body search and I mean cursory.
Awful experience.
Traveller Beware!
I hope somebody from the airport authority reads this page and acts on the problems.
I hoped to leave a suggestion at the airport but there was no paper or pens available at the suggestions box.
I am disgusted with the checkin staff for BA. So rude. They like to to have passengers beseech to let the same luggage they had approved from UK checkin. I had to suffer 3 x to show my hand luggage is fine and well. The man was so pedantic the 3rd time he came to check my hand luggage fit into the luggage box! I was 2kg over in checked luggage. He did not give any explanation but shout 23kg is limit, is poor English, not offfering where we go from here. After becoming irate, he let me through - why could he not have done this without such hassle? He would not smile, but smirk.
The passport control - all the time - are racist.
I am British, born and raised in UK. I have British Passport, but I am harassed by the rude brash sharp passport control if I am Indian or Pakistani. They will not let me through till they hear either. If not they think all brown skinned from UK must be from India or Pakistan. They never, as I saw, as origin to a white American - if they are German, Polish or Russian!
They ruin my experience in their nice country, that I cannot wait a second too soon to leave the country and arrive with all happy memories vanquished.
The staff get perverted sick pleasure to treat the tourists, as a cat plays with mice, with contempt, ridicule and superior-complex
It is the worst airport I have ever been to.
I concur, rude, uncaring complacent staff at the airport. Do not be deceived by the nice decor and the large new building, one will get proper decent service as in a civilized country.
Those who say they have no issues many times are lucky.
Luggage - The baggage handlers 100% tried to open my expensive locks to no avail and so cut open the side of the holdall - but as is multi-layered, could not get to my clothes and medical equipment. Do not be deceived by the superficial smiles and talkative Moroccans - are mostly bunch of cunning, thieves.
It is not an Arab or Mediterranean country but asking to Despot countries likes of Congo and Nigeria. Very corrupt country with no hospitality for tourists/guests.
I advise all brown skinned British citizens to be prepared for the insulting, racist passport control who in 21st century cannot understand a brown person can be British as London Mayor - who like myself is 4th generation British (but he is lucky to have white skin so no one will harangue him to say he is Pakistani/Indian).
Bloody awful in all aspects. Even the WIFI did not work despite being in the WIFI area. Pathetic airport, staff.
I would not even give it 1 star in the Rating.
Check-in was professional as on each other airport of the globe (speed could be discussed, but no particular issue). Security check was in queues for men and women and - particularly good - passengers had to proceed one by one with distance of descrition. Security staff was checking individually. Some women reported from a female officer who was unpleasantly harsh. However, no chance to pick whatever things from your personal belongings when passing the scanner.
Furthermore imigraions controlcorrect and friendly as much as the passengers in fromt of them.
It is funny to read comments about people who believe in local people giving advise on a foreign country customs rules and import restrictions. My opinion: it is always the passengers own responsibility.
(btw: washroom was free of charge and clean. Suitecases not broken (someting, I experienced already in ATL, CDG or SFO)
Last night on my return to gatwick I was very badly advised by the marrekesh duty free representative on goods that can be taken home. the goods were seized, a caution given by HMRC and a big financial loss.
CHECK THOROUGHLY BEFORE PURCHASING AND MAKE AURE YOU DON'T LET THE SHOP USE ONE BOARDING CARD FOR ALL PUCHASES. AND DO NOT TRUST ADVICE FROM OFFICAIL STAFF
We landed yesterday 17Feb13 at RAK on flight Royal Air Maroc (645) at 2:45pm.
I'm quiet certain that we had an ipad (inside a black leather case) packed in our check-in luggage. However, we cannot seem to find it.
Can you please let us know if anyone has found a black ipad in a black leather case? It has some very personal documents that we are very upset to have lost.
Thank you.
Why do people travel abroad at all if the hope/expect that their destination will be like Tunbridge Wells?
" to find my checked in case had been broken into, the lock had been cut off and the suitcase locking mechanism broken. I discovered this upon landing at LGW at the luggage carousel My iPad, Bose speaker and unopened duty frees purchased on the way out were all stolen from my case"
Now, how on earth do goods purchased in Duty Free manage to get into hold luggage, which would've been checked in and not be with the passenger at Duty Free? Or does "on the way out" mean on the way to Morocco? In which case, the person has broken the law by putting duty free into checked baggage and it's subject to removal, especially if it happened to be alcohol.
How about this?
"My luggage was checked in along with 10 firearms. My luggage carried Lladro, and 4 Rolex watches. I arrived at my destination to find my luggage was gone. I complained to the baggage claim office, and they told me to file a claim. To this day, I have never recieved my goods. I hate them and I hope they all burn in hell!!!
Does this ring true? Was it satirical? That particular person alleged that he had 10 firearms in his luggage, 4 Rolex watches.and Lladro, which is delicate and expensive porcelain objects from a Spanish company, which for some reason he seemed to have with him in Morocco.
I don't believe a word of it.
While not wishing to minimise the pain and distress of those who truly have had goods stolen, I think something stinks about a lot of this feedback at the Menara Airport site.
What advice can people here give? I think that people should follow the guidelines of their insurance companies and the airlines and not put valuables in their hold baggage. Keep an eye on hand baggage at all times. There are no guarantees in life but sensible precautions go a long way!
The airport has a 'litige bagage' for delayed, damaged and lost suitcases. 'Lost/found' property is operated by the police. The office is located in the arrivals passport control area. Those people who don't speak arabic or french may have had difficulty in discovering this.
I've been to India several times and I thought everybody needs to exercise caution, but Morocco sounds really awful. I'm not sorry at all.
Both myself and my colleague (both female, both over 40) were sexually assaulted by the female security officer instead of having a proper thorough body check after going through the metal detector. Only our breasts and groins were touched, no other part of the body was touched. Checking for concealed contraband/weapons did not appear to be of interest. I was annoyed, so I stood somewhere obvious and watched the security woman for a few minutes - she continued the same method with all the women after me, until she noticed I was watching, whereupon she made the most ridiculous attempt at a less offensive check by simply stroking down the fur edging on the woman's coat. I don't believe the security woman had any training at all in how to do such checks. And from discussions between them, I can only assume the female checking the x-ray machine was in collusion.
In security this wasn't busy yet they seemed to stop and search every passenger and many people's hand luggage.
Airside the toilets were monitored and demanded money for by the staff outside. The shops sold all the same tat at the usual rip off prices and the food was only available in local currency.
Arriving at our home airport out luggage (suitcase) appeared open. We thought nothing of it until we got home and opened the bag. Make up cases had been opened and jewellery (pandora beads, necklace and earrings) was missing along with an electric shaver. Insurance company didn't want to know as these should have been in your hand luggage yet reading previous post I wouldn't want to.
Over all I'd avoid this airport like the plague. It's such a shame that we can't return to Marrakech due to its airport!
At the information desk I found nice, helpful and smiling girls. No problem at the passport control, where there was enough number of policemen.
I would like to thank the policemen, who found my tablet I'd forgotten on a seat of the hall.
I've been impressed by the personnel who was polishing the base of the wooden planters.
The unbelieveable experiences one can face in MKK(marrakech) stand on the top of a Tourist life. ONLY if he has the eye of an eagle and capable of looking beyond what is apparant to the naked eye.
MKK is a fantasy world with an endless boundry. That is a place which will make the world's ugliest and useless guy feel like Brad Pitt.
Even if you are a bald guy you will be made feel like as if you have soft shiney hair. Even if you have tons of fat on you belly you will be made feel like as if you have six-pack. That is a place where you will be driven around by girls in X7.Cut the long story short, this is a place where YOU can be a rock star.
Such a place is worth losing iphads, iphones,cameras, laptops,jewlry, watches or any other precious materialistc thing for.
So stop moaning and complaining and embrace the fantasy world with open arms.
THE PROBLEM is that you cannot take any pictures! we took few with my sister before departure and the security guide DELETED all because he appeared in the background! i think its kinda rude.
THE other PROBLEM was that the lady at the control was touching me inappropriately!!!
The management of the airport should take care of this!
The moral is travel light and don't put anything in a suitcase that you can't afford to lose. Surely the same applies to Thiefrow and Gatpick?
We took out most valuables, netbook, kindle, jewellery etc. but omitted a small camera and some silver souvenir jewellery.
When we got home and opened our cases it was obvious they had been opened. Cosmetic bags open, parcels torn. Our camera with all our holiday photos and some silver jewellery was missing.
As the plane was not full and there was plenty of space in the overhead lockers it sounds like this is an organised racket Marrakech airport.
Normally we would not have risked any valuables in our checked in luggage but standing at the check out desk with a long queue behind we had to think quickly and just managed to take out the most valuable items.
In view of the ealier comments on this page, this is a racket that the authorities are aware of but not doing anything to sort out!
Why do you allow this to happen?
MAR who does the luggage for Ryaniar, not to be connected with.
Yet4you does not have a emailadres
A message to the airport carrier Royal Air Marroc about this remained unanswered.
The lounge before Passport Control, with musicians, henna tattoos and small shops, is wonderful - I just wish it was on the other side after Passport Control, so we could have stayed longer.